Ordering repeat prescriptions

You can now order your prescriptions by phone, please call 0121 468 0295

Patients on long-term medication can order repeat prescriptions in a number of ways:

  • By Telephone – call the Prescription Ordering Department (POD) on 0121 468 0295.  Please note you must call the dedicated number, orders will not be taken via the main practice reception number.
  • By Email –
  • Online – sign up for the NHS App or use the Online Consult system which is accessible from here.
  • By Post – send it to us with a stamped addressed envelope if you want us to post it back to you.
  • Use the embedded form further down this page

Please allow at least two full working days between requesting and collecting your medication, you can order up to a week before you are due to run out.

Medication Reviews

Patients on repeat medication will be asked to see either a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

Telephone advice and order line 0845 850 0030

General Public – Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website

  • If you have nominated a pharmacy for electronic prescribing there will be nothing to post out so a stamped addressed envelope won’t be necessary.

HRT Pre Payment Certificate

The new HRT PPC will be available from April 2023, it will not be available from the practice.

You should visit the relevant NHS guidance here to check eligibility and make the necessary arrangements.


Pharmacy services

Pharmacists offer professional free health advice at any time – you don’t need an appointment. From coughs and colds to aches and pains, they can give you expert help on everyday illnesses. They can answer questions about prescribed and over-the-counter medicines. Your local Pharmacist can also advise on healthy eating.

Pharmacists can also advise on health eating, obesity and giving up smoking. Some pharmacists have private areas where you can talk in confidence. They may suggest you visit your GP for more serious symptoms. It is possible to purchase many medicines from the chemist without a prescription.  Watch this short video on how you can get the most out of your local pharmacy