Welcome to Woodland Road Surgery

email – woodlandroad.surgery@nhs.net

Prescription ordering email – woodlandroad.prescriptions@nhs.net

Prescription Ordering Department (POD) – 0121 468 0295

Woodland Road Surgery is a forward thinking general practice whose roots are firmly planted in the much loved traditions of general practice.  We focus on providing excellent care for all of our patients in a way that is easy to access and provides continuity of care by a close-knit team of doctors, nurses and support staff.

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ACCESS UPDATE FOR WEEKS COMMENCING 17TH JANUARY AND 24TH JANUARY 2022

AS WE HAVE A NUMBER OF GP’s UNABLE TO WORK AS NORMAL DUE TO COVID WE WILL CONTINUE TO PROVIDE A SAME DAY SERVICE FOR NEW OR URGENT MEDICAL CONDITIONS ONLY

WE ARE CURRENTLY UNABLE TO PREBOOK APPOINTMENTS FOR NON-URGENT MATTERS – WE WILL REINSTATE THIS SERVICE AS SOON AS WE CAN

IF YOU NEED URGENT ADVICE OR TREATMENT WHILE THE SURGERY IS CLOSED PLEASE DIAL 111

COVID 19 – PLEASE REMEMBER

If you, or any member of your household, is experiencing –

• New, continuous cough or
• Temperature or fever symptoms or
• Loss of smell and/or taste

You MUST isolate at home.  You should remain isolated for 7 days if you are the one experiencing symptoms or 14 days if someone you live with is affected.

If you need advice or guidance you can call us and ask to speak to a Dr or you can contact NHS111 online or by telephone.

Further advice and guidance can also be found at the NHS Coronavirus Advice page.

COVID 19 – TESTING

Anyone over the age of 5 who is experiencing symptoms should now be tested for Covid 19.  Please click here to access the testing service.  You should be in the first 5 days of symptoms; ideally you should book your test within the first 3 days of experiencing symptoms.

If you know of someone who is not able to arrange a test online please advise them that they can now call 119.

Unfortunately the surgery cannot arrange testing on your behalf.

NHS TEST AND TRACE

With effect from 28th May 2020 the government has reinstated the test and trace process.  Where a person tests positive for Covid 19 they will be signposted to the NHS Test and Trace service which will guide them through a process of identifying anyone they may have come into contact with during the period when they may have been contagious.

Please engage with the Test and Trace service if you have a positive test for Covid 19 and also isolate yourself if you are asked to by NHS contact tracers.

More information on the whole process can be found here.

CURRENT PRACTICE SERVICES

As England gradually returns to something closer to normal we will slowly review and reinstate services as appropriate.

The most up to date service details can be found here

It is highly unlikely that we will reinstate Open Surgery during 2021 – it is impossible to see a point this year when it will become safe enough to have that volume of patients in the building at any one time.  We ask you to remember that while case numbers are much lower coronavirus hasn’t gone away and we could become subject to new restrictions, or even a full lockdown, again at any time.

We will continue to offer pre-booked and urgent appointments.  Urgent, same day consultations are for NEW problems that will not wait – please do not use them for medication, sick notes or ongoing problems.

Pre-booked call backs or face to face appointments are available with a GP of your choice, the current average waiting time for a routine consultation is 7-10 working days, depending on your choice of GP.

Please continue to use email contact, online consultations or the app whenever possible.