The NHS provides most health care free of charge. However there are a number of other services for which fees can be charged. These are mainly for services not covered by the NHS, such as medical reports for insurance companies. Doctors are involved in a whole range of non-medical work, largely on the basis that they occupy a position of trust within the community, and are in the position to verify the accuracy of information.

We are kindly reminding patients that these services do come at a cost and cannot be completed straight away.

If a GP signs a certificate or completes a report, it is a professional duty that s(he) checks the accuracy of such information. This may involve examining the patient’s entire medical record. Please allow the GP and medical secretary time to action these requests, this can sometimes take up to 28 days depending on the type of request.

Reminder

We would also like to remind patients that we do not have secretarial cover for all the hours in which the surgery is open.

If you need a report or a referral completed by a certain date, please plan ahead and factor in the time it will take the staff here to action these.

It is highly unlikely that we can turn around reports any sooner that the statutory time we are given by the BMA for completion of reports usually between 21-28 days depending on what is required

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Medi2data

Woodland Road Surgery has decided to outsource much of our medical reporting to Medi2data, who will process your medical report using their system, eMR.  This enables reports to be processed in a timely manner while protecting our GPs time to focus on patient care.

Who are Medi2data?

Medi2data are an NHS Digital accredited company who have developed a digital system called eMR which enables the production of digital, GDPR-compliant medical reports.

eMR helps GP practices with data security, speed and efficiency.  The software interfaces with our GP practice’s system to extract medical records to be included in Medi2data’s reports. eMR empowers patients to easily see and share their medical data, allowing them to stay in control of their records.

Receiving an update on your report

When your report has been requested via a third party, the fastest way to receive an update is to go to the medi2data.com website – hover over ‘Instructing Parties’ in the menu at the top, and select MET. MET is an automatic Medical Evidence Tracker – by entering the third party’s reference code, you can view the progress of your request.  You can also email or call the team via customerservice@medi2data.com and 0333 3055 774 (option 3) to discuss your report or any concerns regarding your personal data.

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Why does my GP/Medi2data charge a fee for medical reports and letters?

Woodland Road Surgery has a primary duty to provide services for the management of patients who are ill. Writing letters and reports (i.e. for insurance providers, adoption and fostering, driving (DVLA), housing and benefit appeals, schools, health clubs and employers) all falls outside of the NHS GP contract. When medical reports are provided they are a private service and as such, have to be completed in the GP’s own time outside of their paid NHS working hours. These services incur a fee.

Fees charged by medi2data are set by them.

What if I cannot afford to pay a fee?

Whilst we understand the financial pressures patients may be experiencing, we receive a high volume of these requests and set all of our fees based on the time the GP takes to complete the work, so that we are equitable to all patients and our doctors. We are not able to negotiate our rates or offer reduced prices.

Fees charged by medi2data are set by them.

 Why does it sometimes take my GP some time to complete my form?

Time spent completing forms and preparing reports takes the GP away from the medical care of his or her patients, which is why we have decided to use medi2data whenever possible.

Most GPs have a very heavy workload and paperwork takes up an increasing amount of their time, so many GPs find they are already doing extra NHS paperwork on their days off, in the evenings or at weekends. Where a report or form is to be done by one of our GPs the time taken to complete a form will depend on their NHS workload and how many reports or letters have been requested by other patients at that time.

Where a report has been sent to medi2data it will be subject to their completion timescales.

 I only need the doctor’s signature – what is the problem?

When a doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.

In order to complete even the simplest of forms, the doctor might have to check the patient’s entire medical record. Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.

 What fee should I expect to pay?

Where a report/letter/form is to be completed by a practice GP the doctor will review the request to work out how long they need to complete the report and therefore what fee to charge.

Unfortunately from time to time patients have asked for a report and then refused to pay once it has been completed by the doctor. This means we now usually ask patients to pay for the report before the doctor completes any work.

We will always tell the patient what the fee will be before the report is completed, so they can decide whether they want to go ahead.

Where a form/report has been sent to medi2data for completion it will be subject to their fee and payment requirements.

 

We are unable to do passports/counter signatures. Please see the government website for more information.