Woodland Road Surgery

57 Woodland Road, Northfield, Birmingham, B31 2HZ

Current time is 03:04 - Sorry, we're closed

NHS

Telephone: 0121 475 1065

Out of Hours: 111

PATIENT SERVICES 2021

CURRENT PRACTICE SERVICE UPDATE

What follows is a lot of detailed information on our current way of working and how you access care.  If you would like your own copy of what follows then please email us  – woodlandroad.surgery@nhs.net  

No doubt most of you will have seen the current media campaign to ‘force’ GP’s see patients face to face.  At Woodland Road we have proudly kept our doors open throughout the pandemic and we have seen patients in surgery every single day, albeit often after an initial telephone discussion to review the nature of the problem and decide the best and safest way forward.

We have also been seeing any of our patients who have Covid or symptoms that may be Covid through funding our own isolation space in the portakabin on the front car park.

Anyone who knows our surgery will know our main building is a long way from being a modern healthcare premises.  The whole building is cramped, poorly ventilated and it is very difficult to maintain safe working distances for the team and that is before adding in the need to keep any face to face patients safe while they are in the building.  However we have been slowly building up the number of patients coming into surgery, to test exactly how many we can coordinate safely at any one time and we will continue to do this moving forwards.

We have remained committed to our patients throughout the pandemic and we will continue to put your needs and your safety at the forefront of everything we do.  We promise to continue to increase the availability of face to face consultations as and when we believe it can be done safely or infection control and prevention regulations are changed to allow greater relaxation of distancing.

Telephone/Video/Face to Face Appointments

There are a variety of appointment types available to prebook throughout the week, including a some face to face consultations.  As we have stated above we are working to stretch this capacity all of the time, but due to the extreme challenges of our building this will not see a return to full ‘Open Surgery’ at any time during the winter of 2021-22.

Same Day Emergencies

In addition to the prebooked appointments we run a system for those of you who need urgent contact with a GP for a new or worsening problem which cannot safely wait for a routine consultation.  During the acute phase of the pandemic this has been predominantly through same day call backs on the telephone, but during the Autumn of 2021 we will be bringing in more same day face to face consultations that haven’t been triaged by telephone first.  This will be done via a phased approach as we still have a duty of care and we can’t safely return to the busy waiting room seen during our old open surgery sessions (we do ask our patients to remember that Covid has not gone away).

‘Personal’ Problems

If you advise one of our receptionists that the problem the condition you wish to discuss with a GP is ‘Personal’ then you will be offered the next available routine consultation.  We have had to implement this rule due to the increasing number of people using ‘personal’ as a means to speak to a GP urgently only to then ask for a prescription or a fit note.  For details of how to appropriately request prescriptions or fit notes please read the relevant sections below.

We do understand that some people feel uncomfortable disclosing the nature of their illness to the reception staff but we can assure you that anything you disclose will only be used to prioritise call backs and all information is confidential from the minute you make a call to the surgery.  Alternatively if you do not want to disclose anything but you don’t feel that you can wait for a routine consultation then we ask that you use the Online Consultation system, again this can be prioritised in the same safe way without you needing to discuss anything with a receptionist.  You can also put your request into an email if you find that easier than talking on the telephone.

Missed Calls

Every day we are wasting up to an hour of GP time due to patients who request a call back only for the call to then go unanswered.  The patient then calls us back again to rearrange, the GP again gets no answer and so the cycle continues.  We simply do not have the capacity to continue with this.  It is not every patient, but it is an increasing minority and we have to take steps to prevent this lost appointment time.

The GP will call you no more than TWICE, if the call remains unanswered on the second attempt the appointment will be closed and you will have to arrange a call for another day.

Also patients should be aware that we will only leave a message on your voicemail if there is a personalised message clearly identifying that the phone number belongs to the patient.  We risk breaching confidentiality if we leave a message on voicemail when we cannot verify we are calling the patient direct.

 Online Consultations

This remains the most efficient and effective method to access care, including where you believe you need to speak to a GP.  The system can be accessed from the home page of our website and we respond to all online consultations within 2 working days (often it is much quicker than this) – www.woodlandroadsurgery.nhs.uk

Medications Requests

We ask again that patients stop requesting urgent call backs to arrange a prescription.  This is not appropriate use of GP time.  We ask that you order your prescription 2 working days before you are due to run out either via the online system or by emailing us at woodlandroad.prescriptions@nhs.net If you are going to run out of medication or have another query related to your regularly prescribed medication please also use the email address above.  This inbox is checked throughout the day and the reception team can help with most issues and can also arrange an urgent prescription when necessary.

Anyone who uses the on the day/emergency call backs to ask for a prescription will find their request is declined and they will be asked to order the prescription in the correct way.

Medication Reviews

All patients receiving repeat medication will need a review AT LEAST once a year and we are continuing to catch up with routine medication reviews that have been delayed during the pandemic response.  We are prioritising this work very carefully to ensure that those with the most complex medications receive reviews as a priority.  The date your review is due is printed on your prescription or can easily be obtained by emailing us to ask.  If you know your medication review is due please ask one of our reception team to book you in for a review with one of our clinicians (this might not be with a GP).  A medication review is NOT an emergency and does not need to be done via a same day call back and in most cases it does not require GP input.  We will always provide a prescription to patients who have gone beyond their review date as long as there is a review booked to take place within the next few weeks.

Fit Note (also referred to as a Sick Note or Med3)

We are not able to provide notes to those self-isolating or in quarantine related to Covid.  To get an isolation note please visit – https://111.nhs.uk/isolation-note/

For all other illness you should treat the first 7 days as the self-certification period.  You only need to contact us if you feel you will be unable to return to work after this initial 7 day period.  As this will usually be a new or urgent problem you can ask for a same day call back to get clinical input on your condition as well as arranging a note.

Where you are asking for a continuation of a long term Fit/Sick Note then we ask that you do this via an online consultation, by speaking to a receptionist or by emailing us.  Please do not ask for a same day GP consultation for this purpose and anyone who does use this route will find they are signposted back to the correct process.

We cannot back date a note for a condition that you have not already spoken to a Dr about and we cannot postdate notes in any circumstances.

Covid and Covid Testing

Unlike earlier in the pandemic during the working week we are now looking after all patients who are experiencing Covid or its related symptoms.  Many of you will have seen the portakabin outside the practice and this is used for isolation consultations, ensuring that nobody with Covid, or symptoms that might indicate Covid, needs to come into the main building.  Patients are asked to contact us in the first instance during opening hours and we will do all we can to support them to self-care through their illness, access home oximetry monitoring and we can also guide them should they need to attend hospital.

Unfortunately we do not have access to Covid testing, patients displaying any of the below symptoms –

  • High Temperature (above 37.8)
  • New, continuous cough
  • Loss of smell and/or taste

will need to make their own arrangements for tests via https://www.gov.uk/get-coronavirus-test

or by dialling 119

Please only book a test if you are experiencing symptoms.

Home Visits

You will still be able to arrange a home visit if you are housebound or during periods of shielding for those on the Clinically Extremely Vulnerable (CEV) list when shielding is in operation, please call us before 10am whenever possible. Home visits aren’t offered to normally mobile patients so please don’t ask.  You may be visited by a Dr or Paramedic who you do not know, but please be reassured that they will become familiar with your medical history in readiness for the visit.

Nursing

Throughout the pandemic we have maintained most of our services; others have been reinstated as lab services have allowed. Please understand that all services must be risk assessed and reinstated only when it is safe and feasible to do so.  If you have a specific enquiry please email us – woodlandroad.surgery@nhs.net

Email

Our main email address is woodlandroad.surgery@nhs.net and you can email us with any queries you may have.  For example you could ask for test results, a medical report, arrange online access to your records, chase up a referral or just ask for non-clinical advice.

 

Opening Times

  • Monday
    08:00 until 18:30
    (doors open 08:20am - 18:00pm)
  • Tuesday
    08:00 until 18:30
    (doors open 08:20am - 18:00pm)
  • Wednesday
    08:00 until 18:30
    (doors open 08:20am - 18:00pm)
  • Thursday
    08:00 until 18:30
    (doors open 08:20am - 18:00pm)
  • Friday
    08:00 until 18:30
    (doors open 08:20am - 18:00pm)
  • Saturday
    CLOSED
  • Sunday
    CLOSED